Job Brief & Responsibilities

• · Prompt handling of all phone calls and emails in a professional manner and in accordance with the established guidelines· Engage with customers in issues/discrepancies/complaints escalation and resolution· Upkeep of Service Level Agreements· In charge of the mobile app related to customer’s inquiries or complains· Ensure compliance and process audits· Actively involved in problem-solving and propose improvements to processes· General Office administrative duties
  • Other ad-hoc duties as and when required

Competencies & Qualification

Minimum Diploma or equivalent in any fields

Preferably 2-3 years of work experience in customer service /call centre, preferably in travel/hospitality industry

Open to entry level and raw talent with right mindset and attitude

Good customer service skills

Attentive and able to focus on the details

Good written and verbal communication

Good Teamwork

Good Time management with ability to prioritise responsibilities

Flexible and highly adaptable to changing situations

Positive outlook

Job Brief & Responsibilities

• Perform professional hair scalp analysis and treatment for customers
• Sales Driven and meeting KPIs
• Meet company sales projection
• Design treatment package based on the customize scalp individual
• Regular scalp review for customers
• Follow up call on customer condition and improvement
• Attend to new customer and upsell services when necessary
• Close monitoring on customer scalp issues
• Sales plan with the outlet team

Competencies & Qualification

Min. 2 years of related experience

Strong sales track records will be advantage

Friendly, approachable and good team player

Strong passion in handling customers or sales

Possess good communication skills and positive attitude

Well groom with self-motivated personality

Able to commit retail hours

Job Brief

A scalp consultant must be able to diagnose disorders and diseases of the hair and scalp. They examine a client's hair and scalp and decide on an appropriate course of action. Using objective scientific techniques, the consultant studies a patient's hair and scalp for disorders. These can include damaged or thinning hair and skin infections and diseases. The consultant will discuss hair care, medical history, diet, and lifestyle with the client. After diagnosis treatment will be prescribed. This may be in the form of treatments, products, massage, special shampoos, lotions, or, in some cases, electrical treatment therapies.

Responsibilities

• Perform professional hair scalp analysis and treatment for customers.
• Sales driven.
• Meet the company sales projection KPI set
• Customize treatment package according to customers' scalp condition.
• Regular scalp check for customers.
• Perform hands-on treatments at times.
• Follow-up calls to check on client condition and improvement.
• Follow up inactive customer
• Remarks and filing on customer card folder
• Design package
• Handle front desk at the time
• Any other ad-hoc duties assigned by the supervisor

Competencies & Qualification

Min. 1 year of related experience as a Scalp Specialist

Friendly, approachable and good team player

Strong passion in handling customers or sales

Possess good communication skills and positive attitude

Well groom with self-motivated personality

Able to commit retail hours

Job Brief & Responsibilities

• Recommend hairstyles, colouring, and treatment to customers
• Perform a wide range of hair colouring techniques, including highlights, etc.
• Analyze customer’s hair and scalp condition and recommend appropriate treatment or product
• Perform hair services, including wash, blow-drying, waxing, styling, etc.
• Ensure cleanliness of workstation and salon
• Build up a customer base, by converting prospects into long-term customers
• Maintain a good relationship with clients
• Act as an expert on hair treatments, procedures, styling, and technology and stay up to date on trends in the hair industry
• Meeting individual sales targets and KPIs
• Any other ad-hoc duties assigned by the supervisor

Competencies & Qualification

Min. 2 years of related experience as a hairstylist

Knowledge of wide range of hairstyles

Hands-on experience in colouring, straightening, curling techniques

Strong sales track records will be advantage

Friendly, approachable and good team player

Strong passion in handling customers or sales

Possess good communication skills and positive attitude

Well groom with self-motivated personality

Able to commit retail hours

Job Brief & Responsibilities

• Providing hands-on service such as initial shampoo, rinse and dry, treatment, colouring, etc.
• Assist hairstylist/scalp therapist with preparations
• Ensure total customer satisfaction through salon services
• Sanitize, disinfect and maintain salon cleanliness and hygiene
• Maintain overall cleanliness in the workplace
• Any other ad-hoc duties assigned by the supervisor

Competencies & Qualification

Min. 1 year of related experience as a Hair Assistant / Scalp Assistant

Friendly, approachable and good team player

Strong passion in handling customers or sales

Possess good communication skills and positive attitude

Well groom with self-motivated personality

Able to commit retail hours